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Client Intake Associates / Booking Agents

Toll-Free: 1-866-449-5904

Outside of North America: +1-647-792-3035

We are looking for talented and competitive Client Intake Associates to join our team of professionals to be a part of our and our client’s journey. The successful candidate must have great phone presence and sales experience. They must convert majority of inbound calls to scheduled bookings wherein a deposit is required.

Job Purpose: To serve clients by understanding their needs and booking appointments for Immigration Practitioners. The successful candidate will be responsible for the following:

  • Determine requirements by working with clients over the telephone;
  • Learning phone scripts;
  • Booking appointments according to consultant's requirements;
  • Taking payments over the phone;
  • Learning in house customer management system (In-house training provided);
  • Following up through emails and telephone;
  • Fulfilling requests by clarifying desired information; completing transactions; and forwarding requests;
  • Maintaining customer service database by entering information;
  • Open to feedback on performance based on calls booked and following scripts;
  • Updating knowledge by participating in sales and educational opportunities;
  • Selling the firm’s reputation and credibility;

Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Persuasive & Sales.

What you need: Ability to work in a Team & Independently, High level of Customer Service ability, & Call Center experience

Please note that flexibility of the following hours is required:

Monday - Friday 1:00 PM - 9:00 PM
Saturday & Sunday 9:00 AM - 5:00 PM

Apply For Client Intake Associates / Booking Agents

Customer Reviews

I have now gotten my SECOND visa for working in the US with Visa Place, and I have referred several peers who have successfully gotten visas as well. The team (specifically Danielle, Fadi and Preejo) went above and beyond to ensure that I was very well taken care of. We encountered an issue in the application process (which was no fault of theirs), and the team regrouped and put all hands on deck to resolve it as soon as possible and push my approval past the finish line. It was amazing to say the least and I am so grateful that I can continue my career across the border where the vast majority of work in my industry lies.

Alex Brownin the last week

I recently had the pleasure of working with the VISA place on my E2 Visa. This was a great experience through all the highs and lows Ezekiel was there, he was Amazing a true professional. I feel like I could not have done it without him. His professionalism, understanding and genuine caring for us during this was unbelievable. I will miss our frequent phone calls. I would recommend VISA PLACE to everyone.

Ryan Joa2 weeks ago

The team here is wonderful. They are so professional and capable of handling any immigration matters. I just received my Work Permit thanks to them. Thanks Alicea again for helping me! I highly highly recommend to try their services ❤❤

Cao My Duyen4 weeks ago

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Associations

  • The Canadian Bar Association
  • The American Bar Association